Frequently Asked Questions

Questions with all the answers.

Where do I wear?

Please ensure you wear black pants or shorts (ensuring the shorts aren’t too short!) that have no logos or other colours. Black shoes, preferably runners as you will be doing a lot of walking.

Quayclean will supply you with a polo, hat & hi vis if required. If you are working in the machine team at night please ensure you wear steel cap boots.

Unfortunately, if you do attend work in the incorrect uniform, you will be asked to leave and get changed or your shift cancelled.


Where do I get my uniform from?

Uniforms are available to collect from the Workforce Hub when you sign on for your shift. Please note all uniforms must be returned daily.


Can I ride my bike?

You can! However please note you cannot store skateboards, rollerblades on site. Bikes & Scooters only!

Bicycle parking facilities are provided at the underpass intersection of the William Barak Bridge and Entrance A, and at the intersection of Olympic Boulevard and Batman Avenue.


What can I do if I am running late for my shift?

If you are running more than 10 minutes late for your shift, please message 0448 323 275. Please note this phone is only monitored for employees running late or not attending their shift that day.

All roster and timesheet questions are to be emailed to mop.ausopen@quayclean.com.au which is monitored daily.

 

Is there anywhere I can buy my lunch/dinner?

There is a staff café on site that is available for you to purchase food from. There is also many food trucks and food outlets on site you may purchase from.

You must bring your lunch back to the workforce hub staff area to eat. You cannot sit in public sections whilst in uniform.

Reminder there are no food facilities available overnight. Anyone working from midnight onwards must bring their own food.


Is there any water available?

There is water to purchase on site however we recommend bringing your own drink bottle and filling this up at the many drink stations located around the site. You are encouraged to have your drink bottle with you at all times.


Am I able to stay and enjoy the tennis after my shift has completed?

Yes! You can stay and enjoy the event however you must return your uniform and take off your accreditation pass (keep this safe!). This gains you access to the outside areas only, not into any tennis matches.


Is there anywhere I can get sunscreen from?

There will be sunscreen available in the cleaners’ cupboards and the workforce hub sign on location. We will also have in the cleaners’ cupboards:

  • Deodorant
  • Hair Ties
  • Bobby pins

These can be accessed throughout the day and should be used only when necessary, please do not take more than you require for that day. They should only be used if you have not brought your own.